Cancellation Policy


Cancellation Policy

Please note that we require 24 HOURS NOTICE OF CANCELLATION. Guests who do not show up for their appointment or fail to provide 24hr notice will be chared 50% of the starting price of your service. 

Honouring time

Many of our guests have busy schedules. We want to respect your valuable time with an efficient and relaxing experience. Our stylists have carefully choreographed their schedules to fit in your service at a relaxed, rejuvenating pace.


Arriving Late

Please give yourself extra time to park downtown so you can arrive ready to go. Due to a full schedule and subsequent appointments, it may not be possible to complete your full service if you arrive late.  Arriving more than 15 minutes late, without notice, will result in owing 50% of your serive price, and the need to re-book your appointment for a different time.